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Why Returning Customers Don't Behave the Way You Expect
Most marketing and product strategies are built around two familiar moments: acquisition and retention. It's a useful model, but also an incomplete one.
A lot of real-world behavior doesn't fit neatly into either category. It happens somewhere between, in moments where people return to something they've done before, but under different conditions.
"Re-entry" is when someone comes back to a behavior, a category, or a decision they've already experienced - but not quite in

Nicole Munsey
Apr 164 min read


What December Tells Us About Real Consumer Behavior
The marketing research world traditionally avoids a lot of fieldwork during the holidays. The logic is that December is "not representative" of normal behavior.
But, if the only time we gather data is in months where people feel steady, rested, and regulated, we end up modeling behavior that exists only in ideal conditions. Most people don't make decisions in ideal conditions.

Nicole Munsey
Dec 11, 20253 min read


In the News: Morning Light Strategy on Aging & Fashion
Morning Light Strategy was recently featured in The Globe and Mail (Canada's leading national newspaper) in an article exploring why older models and celebrities are increasingly visible in fashion campaigns.

Nicole Munsey
Nov 20, 20251 min read
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