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What I Hope We Don't Lose as Menopause Awareness Grows
We've made real progress talking about menopause. Now I'm wondering about the next phase of the conversation. How do we increase awareness without reducing every midlife experience to a single explanation?

Nicole Munsey
Jul 14 min read


What a Male Hair Loss Study Taught Us About Consumer Awareness
Many of the young men we spoke with had already spent months (or even years!) thinking about hair loss before they expected to do anything about it. They had noticed changes in friends or family members' hair, wondered whether it might happen to them, read articles, watched videos, or started forming opinions about different treatment options.

Dana Keilman
Jun 253 min read


Why Returning Customers Don't Behave the Way You Expect
Most marketing and product strategies are built around two familiar moments: acquisition and retention. It's a useful model, but also an incomplete one.
A lot of real-world behavior doesn't fit neatly into either category. It happens somewhere between, in moments where people return to something they've done before, but under different conditions.
"Re-entry" is when someone comes back to a behavior, a category, or a decision they've already experienced - but not quite in

Nicole Munsey
Apr 164 min read
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